Service Support Specialist
About The Position
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Service Support Specialist provides support to our internal service software users. This position will support the utilization of a variety of service software solutions as well as service data analysis and data visualization creation. Pay Range: $55,000.00 - $82,000.00 Annually Pay range is dependent upon education & experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users Develops, documents, and trains personnel on service processes. Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users Serves as the backup company subject matter expert regarding DBS work-order functions Provides support to Wagner service personnel using ServiceLink Supports ServiceLink & DBS service related configuration including labor charge codes, labor rates, miscellaneous charge codes, invoicing parameters, monthly work-orders, template work-orders, etc. Interfaces with Wagner Training Institute to assist with technician and service personnel related service systems training. Assists with the facilitation of service operational reviews to determine, develop, and adopt “best in dustry” practices to support our growth in Service Excellence Performance Participates in the development of staff to provide a more effective workgroup while promoting a high level of productivity Other duties as assigned by manager.
Requirements
- High School Diploma or GED
- 3+ years recent computer-related experience
- 3+years administrative/clerical experience
- 3+ years customer service experience
Nice To Haves
- Knowledge of the Following Systems:
- ServiceLink (Texada)
- DBS (AS400)
- Microsoft Office Applications
Responsibilities
- Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users
- Develops, documents, and trains personnel on service processes.
- Responsibility for the continuity of staff training on ServiceLink software as well as all other service software to ensure a more effective operation and provide a higher level of service to our end users
- Serves as the backup company subject matter expert regarding DBS work-order functions
- Provides support to Wagner service personnel using ServiceLink
- Supports ServiceLink & DBS service related configuration including labor charge codes, labor rates, miscellaneous charge codes, invoicing parameters, monthly work-orders, template work-orders, etc.
- Interfaces with Wagner Training Institute to assist with technician and service personnel related service systems training.
- Assists with the facilitation of service operational reviews to determine, develop, and adopt “best in dustry” practices to support our growth in Service Excellence Performance
- Participates in the development of staff to provide a more effective workgroup while promoting a high level of productivity
- Other duties as assigned by manager.
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Unum Supplemental life Insurance
- Aflac Critical Illness + Accidental Insurance
- ID WatchDog and discounted employee phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
