Service Support Specialist

A-Tech Commercial Parts and Service • Windsor, CT

55d • $25 • Onsite

About The Position

Are you an organized multitasker who loves keeping things running smoothly? We’re looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you’ll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day.

Requirements

• Previous billing and/or customer service experience
• Strong attention to detail and excellent organizational skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to prioritize and manage multiple projects effectively
• Self-motivated, adaptable, and capable of thriving in a fast-paced setting
• Strong written and verbal communication and problem-solving skills
• Team-oriented with the ability to work independently when needed
• Completion of a successful background check and drug screen is required.
• Must be at least 18 years of age.

Responsibilities

• Answer phones, assist dispatch, and create work orders
• Maintain accurate billing notes and input new equipment data
• Prepare and process customer, third-party, and manufacturer billing
• Perform clerical duties, including scanning, filing, and handling daily mail
• Resolve customer inquiries or issues promptly and professionally
• Build and maintain strong relationships with customers and internal teams
• Assist with estimate preparation and general service documentation
• Support the Branch Manager with new or evolving initiatives
• Contribute to a positive, collaborative office environment

Benefits

• Medical, dental, vision, life, and disability coverage
• 401(k) program with company match
• Vacation, sick time, and generous time-away programs
• Casual work environment
• Employee assistance and recognition programs
• Team-building and employee relations events
• Competitive compensation and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed