Service Support Specialist
About The Position
Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments. Essential Functions: Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data. Office Maven: Handle clerical duties like scanning, filing, and managing daily mail. Customer Champion: Welcome and guide customers in tagging their equipment for repairs. Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Requirements
- High School diploma or its equivalent.
- Two years of education and/or experience in a related field.
- Strong customer service, communication, and problem-solving skills.
- Successful completion of a pre-employment drug screen and criminal background check.
- Prioritize safety in all you do.
- Excel at working independently with minimal supervision.
Responsibilities
- Team Player: This is a non-supervisory role, reporting to the Branch Manager.
- Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
