Service Support Specialist

Ziegler • Shakopee, MN

25d • $70,000 - $87,500

About The Position

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.

Requirements

• High School degree required; 2-year technical college degree preferred
• Project Management experience preferred
• Electrical and mechanical aptitude including ATS, Switchgear, engine control
• Excellent communication skills
• Experience in Microsoft Office Suites
• Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability

Responsibilities

• Creates quotes for both internal & external customers
• Enter parts, labor, miscellaneous items needed on quotes
• Company point of contact for the Cat Motoren/MAK product with functions such as processing warranty claims, customer support, etc.
• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects
• Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.
• Adheres to and helps enforce safety policies both on-and off-site.
• Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
• Responds promptly to phone calls or email requests
• Works in a cooperative manner with team and leadership

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees