Service Support Specialist

Broadway Equipment Company • Minneapolis, MN

425d • $43,680 - $47,840

About The Position

The Service Support Specialist plays a crucial role in the Service Department by managing incoming service calls and dispatching technicians when issues cannot be resolved over the phone. This position involves communication with customers, preparing work estimates, and maintaining records, ensuring efficient service delivery and customer satisfaction.

Requirements

• Understanding mechanical components and repairs preferred
• Industrial repair experience preferred
• Understanding electrical components
• Customer service skills
• No manager experience required

Responsibilities

• Dispatching field service technicians
• Communicating issues with equipment and providing solutions
• Preparing work estimates for customers
• Taking parts orders from technicians and customers
• Evaluating service technician job orders
• Submitting technician job orders for billing
• Keeping records of existing customers

Benefits

• Competitive hourly rate with the potential for overtime
• Paid Holidays
• Retirement Savings Plans
• Medical and Dental Insurance
• 401(k) + Match
• Health savings account
• Paid time off
• Personal Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed