Service Support Specialist I
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About The Position
The Service Support Specialist will manage capital equipment service programs in support of sales, marketing, and service operations for capital equipment in North America. The Service Support Specialist will be responsible for the scheduling support, coordination, communication, business transactions, team alignment, and issue resolution (as needed) to ensure on time and successful divisional projects and activities for capital equipment. The Service Support Specialist will support business units in the management of customer accounts to ensure US and global customer satisfaction. Supports department and teams in the resolution of order processing and customer issues. Provides input to the development and implementation of short and long-term solutions to improve Customer Service processes in the division and in the technical service organization Technical Assistance Center (TAC).
