Epson America-posted 8 months ago
$30 - $41/Yr
Full-time • Entry Level
Plainfield, IN
Wholesale Trade Agents and Brokers

Epson, a global technology leader, is seeking a Service & Support Specialist to join our Factory Automation Robotics (FAR) team. You will be responsible for providing external and internal customer service activities involving technical support, repair, and maintenance of robotics products via phone, e-mail, and in person. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! This position is based out of Epson America's Indianapolis, Indiana location. Epson is focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships and a commitment to the environment. Join the other exceptional people at Epson America and become part of a team focused on creating customer value, striving for excellence and serving others.

  • Performs analysis of post-launch technical product data to ensure product improvement of current and existing product in order to minimize overall customer service costs
  • Provides feedback to management regarding product usability, reliability, and serviceability
  • Ensures a timely response to customer calls
  • Responds directly as well as assist other technical support reps with customer phone calls regarding diagnosis, repair, and general technical advice
  • Assists training department in conducting technical training on use, maintenance, troubleshooting, programming, and repair of robotics products
  • Travels to customer sites both domestically and internationally to conduct on site classes
  • Travels to Seiko-Epson Corporation for first-hand training including but not limited to initial training on robotics products as well as continued training on new releases
  • Assists applications department with trade show demo assembly and disassembly, application study set ups, and product demonstrations
  • Provides onsite support at trade shows both domestically and internationally
  • At least 2+ years of direct customer support experience with exposure to industrial equipment
  • Skilled in troubleshooting and repair using various hand tools
  • Flexibility & Adaptability: Ability to shift priorities and thrive in a dynamic work environment
  • Completion of program at a community college, technical, or commercial school or equivalent experience (minimum of a 2-year program)
  • Training experience
  • Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
  • Generous paid time off, including sick time, vacation, and holidays
  • Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
  • 401K plan with company matching
  • Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service