Service Support Specialist/Dispatcher

Great Lakes South Town • Addison, IL

124d • $20 - $25

About The Position

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch and tackle a variety of tasks across all departments.

Requirements

• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety in all you do.
• Self-motivated and organized, excel at working independently with minimal supervision.
• Must be at least 18 years old.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Open and thorough communication with technicians on their routes through the dispatching software.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow our accident prevention procedures.
• Embrace new challenges assigned by the Branch Manager.

Benefits

• Medical, Vision, and Dental Benefits
• Life Insurance
• 401k & Company Match
• Hybrid (2 days) after in-person training is completed

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees