Service Support Representative

Aristocrat Gaming • Las Vegas, NV

3d • $18 - $33

About The Position

At Aristocrat, we are dedicated to crafting an inclusive and collaborative environment where outstanding talent thrives. As a Service Support Representative, you will be at the heart of our mission, ensuring flawless operations of our Multi-Site Progressives (MSP) systems and Downloadable Gaming Services. This role is critical to maintaining the integrity of gaming activities and offers an outstanding opportunity to contribute to world-class gaming experiences! This shift is Tuesday to Friday, 530pm- 4 am

Requirements

• A high school diploma or equivalent credentials in gaming machine/system servicing, installation, or related fields.
• 1+ years of direct technical support experience in a customer contact center.
• Strong analytical and multitasking skills with proficiency in Microsoft Office.
• Basic network understanding and troubleshooting abilities.
• Customer service orientation with outstanding verbal communication skills.
• Ability to operate within a Windows desktop environment under pressure.
• Strong teamwork and collaboration skills.
• Ability to manage multiple tasks and priorities with good time management.
• Must meet all background requirements for gaming licenses.

Responsibilities

• Monitor all MSP system operations continuously to ensure efficient performance.
• Answer support phone calls, resolving or advancing issues as needed.
• Provide operational and maintenance support for MSP systems and installations.
• Maintain agreements, logs, and documentation according to established procedures.
• Coordinate resources for MSP installations across North America.
• Record jackpot meter readings and facilitate jackpot verification processes.
• Verify accurate EGM information for game activation and deactivation.
• Log and track issues, following auditing procedures in a high-volume environment.
• Collaborate with outside departments for blocking issues and problem resolutions.
• Provide overflow support for NSSC Support calls and other duties as assigned.

Benefits

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees