Service Support Representative

DH Pace • St. Louis, MO

9d • Onsite

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of St. Louis™, a DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to help back our commercial operations team! You will be a great representation of our company by communicating with our residential and commercial customers, along with our commercial service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion.

Requirements

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner.

Responsibilities

• Administrative office support, including, but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax
• Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs
• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders. Collect and process incoming cash and checks from technicians.
• Ability to multi-task, work in a fast-paced environment, and some overtime may be required
• Other responsibilities as assigned

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees