Service & Support Professional- Implementation

CompuGroup Medical•Owings Mills, MD

60d•Hybrid

About The Position

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Responds to customer inquiries and performs problem evaluation, diagnosis and resolution in a professional and efficient manner. Provides complex application support and guidance to end users. Performs and coordinates project timelines with clients and third party vendors . Makes recommendations to different operational departments as potential solutions to problems or efficiencies. Assists with training. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide

Requirements

Bachelor’s degree in Healthcare, Information Systems, Computer Science or related field or equivalent work experience.
Advanced Windows knowledge, including XP, Vista, Windows 7 and Server grade operating systems.
Minimum of 3 year of IT or medical experience required.
Minimum 2 years of management/team lead experience required.
Willingness to work onsite at our Ownings Mills, MD office, for a minimum of three days per week, with additional evening and weekend hours as needed, based on project deadlines or the severity of support issues.

Responsibilities

Responds to customer inquiries and performs problem evaluation, diagnosis and resolution in a professional and efficient manner.
Provides complex application support and guidance to end users.
Performs and coordinates project timelines with clients and third party vendors
Makes recommendations to different operational departments as potential solutions to problems or efficiencies.
Assists with training.