SERVICE SUPPORT MANAGER

Compass Group•Greenville, SC

6d•$60,000 - $65,000

About The Position

The Service Support Manager along with the shared duties of the Road Technician team will lead and develop a team of technicians and installers for vending and coffee services.

Responsibilities

Maintain a clean, organized, and fully operational shop office/workspace.
Coordinate with Shop Lead to ensure equipment or awaiting parts are either cleared for service the following day, or required parts have been ordered.
Work closely with Operations Manager to identify recurring equipment or operational issues.
Recommend replacement of equipment that is problematic or aging.
Lead short, focused daily huddles with the Maintenance Team to set goals and review daily work plans.
Address resource allocation and field support needs.
Reinforce communication and operational efficiency.
Lead and personally respond to maintenance calls to support team and ensure customer satisfaction.
Confirm scheduled installation dates.
Confirm installation crews complete and submit a pre-departure checklist for each job.
Service Support Manager is responsible for verifying completion before any vehicle leaves the shop.
Handle on-site service calls and repairs.
Represent the company professionally during all field interactions.
Provide timely reporting and updates to the maintenance team.
Perform diagnostics and resolve technical issues on-site.
Assist with installations or emergency support when required.
Maintain inventory of tools and parts within assigned service vehicle.
Complete preventative maintenance service calls as scheduled.
Document all service reports and communicate clearly with dispatch.
Coordinate with fellow technicians on complex or overlapping jobs.
Ensure all service tickets are completed accurately, and customer issues are resolved.
Report recurring or systemic issues to management for review.
Support coverage for other technicians when needed.