Service Support Coordinator
About The Position
SUMMARY The Service Support Coordinator will be assisting all branches with billing, dispatching and special projects. They will be covering different positions depending on the needs at that time. This position is very fast paced, and will require the ability to multitask, while maintaining composure and excellent customer service. JOB DESCRIPTION Assist all branches in billing work orders Assist in taking service calls and dispatching for any branch when needed Posting technician time Set up new PM contracts in NDS (company operating system) when needed Assist in typing up quotes or the follow up process Assist in obtaining P.O. numbers for customers for processing invoices Work with technicians on outstanding WIPs Work with CSS and Service Managers on quarterly PM rate changes and making the changes in the system Work with Service Managers on territory changes and make needed changes in the system Assist in covering vacations or leaves for all locations when able
Requirements
- Intermediate computer and typing skills
- Professional demeanor at all times
- Must be proficient in Microsoft Office suite
- Prefer experience with NDS software
- Must have superior customer service skills
- Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.
- Minimum – High School Diploma; College Degree Preferred
Nice To Haves
- College Degree Preferred
- Prefer experience with NDS software
Responsibilities
- Assist all branches in billing work orders
- Assist in taking service calls and dispatching for any branch when needed
- Posting technician time
- Set up new PM contracts in NDS (company operating system) when needed
- Assist in typing up quotes or the follow up process
- Assist in obtaining P.O. numbers for customers for processing invoices
- Work with technicians on outstanding WIPs
- Work with CSS and Service Managers on quarterly PM rate changes and making the changes in the system
- Work with Service Managers on territory changes and make needed changes in the system
- Assist in covering vacations or leaves for all locations when able
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
