Service Support Coordinator

HANSEL AUTO GROUP • Santa Rosa, CA

3d • $20 - $23 • Onsite

About The Position

Hansel Subaru is looking for a Full-Time Service Support Coordinator to work in our Santa Rosa facility! The right candidate will have professional telephone manners, be great with people, and customer service experience. Pay Range The Service Coordinator position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $23.00.

Requirements

• Customer Service Experience
• Multiple-line telephone experience is important
• Manage/deescalate high stress calls
• Able to meet and greet the public with enthusiasm
• Display the highest level of professionalism
• Must be reliable and punctual
• Able to utilize computerized tracking systems
• Pass a drug test
• Pass a criminal background screening
• Be able to work Full Time Monday-Friday

Nice To Haves

• Experience with Appointment coordinating is a plus!!
• Previous Service or Phone experience within a dealership is a huge plus
• Team player with a positive attitude

Responsibilities

• Schedule, confirm, and manage customer appointments using internal systems
• Coordinate with service staff to ensure timely and efficient service delivery
• Monitor appointment flow and adjust schedules as needed to maximize efficiency
• Greet our customers with a smile as they arrive
• Answer a multiple line phone system
• Complete service documents as necessary
• Create service appointments and make follow-up calls
• Assist in managing the service loaner fleet
• Embody hospitality every day in every way
• Work well in a fast-paced environment

Benefits

• Medical Benefits
• Dental Plan
• Vision Plan
• 401-K
• 401-K Employer Contributions
• Flexible Spending Plans
• Employee Discounts on vehicles, service and parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed