Service Support Coordinator Assistant

Express Employment Professionals • Modesto, CA

392d • $47,840 - $47,840

About The Position

The Service Support Coordinator Assistant (SSC) plays a crucial role in providing administrative support to the Service Coordinator and Service Director. This position is essential for assisting service technicians and other staff in achieving client service and scheduling goals, ensuring the smooth operation of the service department.

Requirements

• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Excellent communication and customer service skills.
• Proficiency with office software (Microsoft Office, Vista Work Order Module preferred).
• Ability to prioritize tasks and manage time effectively.
• Previous administrative support experience in a service-oriented environment is a plus.

Responsibilities

• Answer phones and respond to customer inquiries in the Service Department office.
• Assist service technicians by issuing purchase order numbers, work order numbers, and other necessary documentation.
• Utilize the Vista Work Order Module to track and manage purchase orders.
• Track and manage the shipping of parts and materials for service work orders and construction jobs.
• Coordinate returns for unneeded or defective parts and ensure proper credit is received.
• Prepare quotations and estimates for customers.
• Collaborate with the Service Coordinator to schedule and dispatch technicians to meet customer needs.
• Assist the Compliance Department with data entry and preparation of report binders.
• File work order invoices and other related documentation.
• Assist accounting with billing tasks, including mailing invoices.
• Maintain and update service quote logs for generated quotes.
• Help process service technicians' timecards as needed.
• Work on various projects under the direction of the Service Coordinator to enhance customer satisfaction and improve departmental organization and professionalism.
• Manage office supplies inventory and reorder when necessary.
• Support efforts to increase APCCO's presence by targeting non-APCCO customers through marketing tools within the department.
• Address customer questions and concerns, providing solutions where appropriate.
• Make decisions based on customer needs and APCCO standards, ensuring a customer-first approach.
• Purchase materials for service work orders, issuing purchase orders to vendors and tracking delivery and pricing.
• Assist with the preparation of billing packets for service department work orders.
• Research and respond to questions related to work order invoicing.
• Maintain an organized workspace for seamless transitions in your absence.
• Follow through on all commitments and tasks.
• Report to work on time and maintain regular attendance.
• Complete all tasks accurately and on time, demonstrating a conscientious approach to assignments.
• Perform other duties as assigned by the Service Director.
• Foster a positive team atmosphere by modeling professionalism, teamwork, and respectful communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed