Service Supervisor

The Tustin Group • Ashburn, VA

83d

About The Position

At The Tustin Group, we foster relationships by keeping people informed—because transparency builds teamwork, and teamwork builds trust. And trust is one of our core values. We’re currently looking for a dedicated and results-driven HVAC Field Service Supervisor to lead our service operations and ensure exceptional client experiences. If you're someone who thrives on leadership, values operational excellence, and wants to be part of a company where your work truly makes a difference—we want to hear from you.

Requirements

• High school diploma or equivalent required; additional relevant certifications or industry-related degrees preferred.
• Minimum of 5 years of industry experience in roles with increasing responsibility.
• Prior experience leading a team of field technicians strongly preferred.
• Solid understanding of mechanical systems with the ability to identify and propose cost-effective solutions.
• Strong verbal and written communication skills; ability to interact effectively with diverse stakeholders.
• Proficient in data analysis, problem-solving, and decision-making in dynamic environments.
• Familiarity with inventory and scheduling software, as well as standard office applications (e.g., Excel, Word).
• Proven ability to motivate, train, and lead teams toward shared goals, fostering a culture of accountability and excellence.
• Commitment to customer satisfaction and responsiveness.
• Ability to manage multiple priorities and thrive in a fast-paced, evolving work environment.

Responsibilities

• Lead and guide staff to understand customer needs and market dynamics, facilitating effective sales strategies and responses to cancellations and salvage plans.
• Split time evenly between office-based supervisory responsibilities and field-based technical duties.
• Perform office tasks including, but not limited to, providing service quotes, approving job-related tasks, and interacting with internal and external stakeholders both verbally and electronically.
• Promptly address customer complaints, ensuring resolutions that foster long-term relationships and satisfaction.
• Respond swiftly to customer trouble calls, resolving issues efficiently to reinforce confidence and service reliability.
• Delegate tasks and organize workflows, audit staff performance, and recommend personnel actions such as hiring, promotions, or training.
• Motivate and train staff to enhance skill development, professionalism, and overall service quality.
• Conduct regular status meetings, compile operational insights, and make recommendations for service improvements.
• Support sales objectives by generating leads, promoting new business opportunities, and maintaining current pricing knowledge.
• Manage material procurement processes, ensuring timely requisitions and coordination with sales and field operations.
• Supervise personnel effectively, addressing performance, training, and disciplinary matters in accordance with company policies.
• Foster a collaborative and positive work environment, balancing team and individual responsibilities.
• Identify and resolve operational challenges, pursue continuous improvement initiatives, and support quality assurance efforts.
• Demonstrate integrity, professionalism, and adherence to organizational values and policies in all interactions.
• Perform other job responsibilities as assigned.

Benefits

• Medical, Dental & Vision Coverage
• Employer-Paid Short-Term & Long-Term Disability Insurance
• Employer-Paid Life Insurance
• 401(k) with Company Match
• Generous PTO
• Paid Day Off for Your Birthday
• Growth Opportunities
• Team Events & Gatherings
• Office Culture That Respects You

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees