Service Supervisor

Chadwick-BaRoss • Chelmsford, MA

74d

About The Position

The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.

Requirements

• Good communication skills to interact with employees and customers
• A Valid driver’s license
• Knowledge of equipment operations and mechanical functions, especially in construction equipment
• Strong diagnostic skills
• Excellent customer service skills
• Intermediate knowledge of MS Office Suite, smartphone, and tablets.

Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers
• Create the work orders necessary to perform the work required in the shop and in the field
• Be available for after-hours support for technicians and/or customers as needed
• Direct quality inspections once repairs are complete
• Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
• Ensure compliance with industry regulations, company policies and safety standards
• Lead, mentor and motivate teams to maximize productivity and performance
• Effectively communicate the Company goals, values, and expectations to team members
• Identify challenges and proactively implement solutions to address issues and improve processes
• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness
• Performing other duties as assigned by the Company

Benefits

• Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Short term disability
• 401k Match
• Paid vacation
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees