Service Supervisor

Albertsons Companies • Sherman, TX

2d • Onsite

About The Position

The Service Supervisor supports front‑end operations by overseeing day‑to‑day
customer service activities, supervising service associates, and ensuring a
smooth, efficient checkout experience. This role assists leadership in
maintaining service standards, handling customer concerns, managing cash
controls, and supporting front‑end profitability and compliance.

Albertsons Companies is at the forefront of the revolution in retail.
Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

Requirements

• Previous customer service or retail experience
• Strong communication and interpersonal skills
• Ability to supervise multiple tasks in a fast‑paced environment
• Basic math skills and comfort handling cash
• Ability to work flexible schedules, including evenings, weekends, and holidays

Nice To Haves

• Prior supervisory or lead experience
• Familiarity with POS systems and front‑end operations
• Knowledge of loss prevention and cash control procedures

Responsibilities

• Supervise daily front‑end operations, including registers, self‑checkout, and customer service desk activities
• Ensure smooth traffic flow, adequate staffing, and efficient checkout processes
• Support opening and closing procedures as assigned
• Monitor front‑end conditions to maintain cleanliness, organization, and safety
• Deliver outstanding customer service and ensure associates follow service standards
• Resolve customer questions, complaints, and escalations promptly and professionally
• Support returns, exchanges, price checks, and transaction corrections
• Promote a positive shopping experience that drives customer loyalty
• Provide direction, coaching, and feedback to cashiers and service clerks
• Assist with training new hires and reinforcing front‑end procedures
• Monitor associate performance, productivity, and adherence to policies
• Promote teamwork, professionalism, and accountability
• Assist with cash control procedures, including tills, pickups, refunds, and balancing
• Ensure front‑end compliance with loss prevention, cash handling, and POS policies
• Identify and report shortages, overages, or suspicious activity
• Support audits and corrective actions as needed
• Assist with break coverage and labor utilization to meet business needs
• Monitor service metrics such as wait times and checkout efficiency
• Adapt staffing based on peak periods and customer traffic
• Ensure compliance with company policies, safety procedures, and workplace standards
• Promote a safe environment for customers and associates
• Report incidents, hazards, or policy violations to management
• Support store leadership with special projects or assigned tasks
• Perform other duties as needed to support front‑end and store operations

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees