Service Supervisor

Air Compressor Solutions•Odessa, TX

57d

About The Position

The Service Supervisor is a key leadership role responsible for overseeing all service-related activities within the branch. This position ensures the efficient delivery of high-quality service to customers while promoting a culture of excellence rooted in our core values: Quality, Customer Service, Self-Governance, Growth, Innovation, Engagement, and Accountability. The Service Supervisor provides guidance, support, and supervision to technical staff to maximize performance, adherence to company policies, and compliance with all applicable laws.

Requirements

3+ years of experience managing technicians or 5+ years of technician work.
High school diploma or GED certificate.
Must have a valid driver's license and clean driving record.
Must be able to pass a drug and alcohol test, physical, driving requirement, and background check.
Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working on equipment.
Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)
Exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions.

Nice To Haves

Experience with generators and compressors a plus.

Responsibilities

Ensure all service work meets OEM standards and company expectations. Review and resolve quality issues, provide feedback to technicians, and continuously improve processes to maintain superior service delivery.
Identify and implement new ideas, processes, and technologies to improve ACS and customer experience
Build and maintain strong customer relationships. Handle escalations professionally and proactively provides solutions that foster trust and loyalty.
Lead by example in promoting personal accountability and adherence to company standards. Encourage technicians to take ownership of their work and demonstrate independence in problem-solving.
Identify training needs, develop growth plans, and provide mentorship to support professional development and employee retention.
Collaborate with service teams, branch leadership, and other departments to ensure smooth operations, effective communication, and a supportive work environment.
Monitor team performance, enforce policies, and maintain compliance with OSHA, company standards, and other regulations. Take responsibility for service outcomes and ensure customer satisfaction.
Lead service operations using Daily Management principles, including planning, feedback, and communication with the frontline team.
Provide leadership and direction to technical staff to ensure high performance and employee engagement.
Ensure technicians have proper tools, equipment, information, and training to deliver top-quality service.
Document and evaluate processes for efficiency and quality improvements.
Ability to support the technicians with troubleshooting mechanical and electrical issues and communicate solutions effectively, including remotely when needed.
Assist planners in scheduling follow-up repairs by proper execution of the Service Monthly forecast/backlog
Perform other related duties as assigned.