Restaurant Service Supervisor

Early Bird Night Owl•Carthage, NC

1d•$20

About The Position

The Service supervisor is responsible for helping to manage the daily operations of the food and beverage operation, including guest service, inventory, and safety. The Service supervisor will work closely with the General Manager and Kitchen Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To be successful, you should exhibit leadership experience in food and beverage service, operational applications, and employee training techniques. You will have high standards when it comes to guest experience, understand brand standards, and you will take ownership and pride in your work.

Requirements

Minimum of 1 year restaurant/bar leadership
Strong leadership skills and the ability to train, coach, develop and motivate others
Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment
Attention to detail
Highest level of integrity and a hands-on management style
Exceptional organizational and operational skills, and detail-oriented with proven time management skills
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking
Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
High School Diploma / GED required
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 35 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting

Nice To Haves

Experience with Toast point of sales system preferred
Higher education degree in hospitality management or related field or equivalent work experience preferred

Responsibilities

Responsible for daily operations, ensuring the quality and standards set forth by the General Manager
Attend weekly manager meetings to receive service focus points, discuss details of upcoming events and programming, and communicate any operational needs or service bottlenecks
Work a variety of scheduled floor shifts throughout the week to fill in staffing gaps, support the team, and lead by example, using any down time to find efficiencies, generate ideas for programming, events, and menus, and find areas of improvement for staff training
Monitor that food quality is consistent, appealing, and prepared to guest specifications
Be the expert whenever you are managing – understand the POS, steps of service, and menus inside and out
Interact with guests to obtain feedback on quality of service and food in outlets
Resolve guest complaints and coordinate with the General Manager to resolve issues
Ensure consistency on each shift for guest perception – notice the small details (are we set up in time, is the team off their phones, do we have clean menus, are the tables wiped, is our host present etc.)
Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries)
Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met
Collaborate with the General Manager to brainstorm programming and events
Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
Coordinate cleaning program and make recommendation for improvements
Enforce Early Bird Night Owl/Wisco Taco Foxtrot human resources policies in all aspects of employee and guest relationships
Stay up to date with websites, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives
Support and coach associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Wisco Taco Foxtrot’s core values
Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed