Operations Service Supervisor (Delivery Drivers) - Tamarac

CITY Furniture•Tamarac, FL

3d•$57,000 - $65,000•Onsite

About The Position

As a Service Supervisor , the primary function of this position is to manage our deluxing process, team performance, and adherence to standardized work. This position will also provide one-on-one coaching, training, conduct performance reviews, and manage a team on a daily basis. The Service Supervisor will lead effective meetings, analyze all opportunities and recommend ways to improve efficiency, customer satisfaction, and reduce costs. Your contributions will ensure the success of the Operations Department at CITY Furniture.

Requirements

CAP no higher than a 1st Corrective (internal associates)
Bachelors Degree, degree in business management or related field preferred
One to Two years of warehouse experience
5-day work week (Tuesday - Saturday with flexibility to accommodate business needs, i.e. covering afternoon shift, holidays, etc.)
20% of Travel (Following delivery trucks for audits)
Lifting up to 75lbs, bending, prolonged standing and walking
Basic knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
Reliable transportation with Valid Florida drivers’ license

Responsibilities

Owns problem solving activities in order to identify root causes of the problem to set the right countermeasures in order to enhance productivity.
Provides continuous improvement in all processes and eliminates waste.
Requires critical thinking and has discretion to make changes as needed to achieve targeted goals and improve KPIs.
Motivates and coaches associates by providing regular feedback to develop skills, improve weaknesses, and enhance strengths.
Builds rapport with associates and empowers them to take on more responsibility in order to increase productivity and morale.
Positively engages and encourages the Service Technicians in order to expand their knowledge and improves their performance.
Collaborates and communicates professionally with internal/external departments, customers, and management.
Prepares and meets with associates and team leaders to discuss any deviations from standard work.
Meets with management to discuss planned actions to achieve goals for the day, brings up problems, and discuss countermeasures.
Reviews KPIs and provides suggestions to better the process.