Service Supervisor

Albertsons • Sherman, TX

2d • Onsite

About The Position

Position Summary The Service Supervisor supports front‑end operations by overseeing day‑to-day customer service activities, supervising service associates, and ensuring a smooth, efficient checkout experience. This role assists leadership in maintaining service standards, handling customer concerns, managing cash controls, and supporting front‑end profitability and compliance. Key Responsibilities Front‑End Operations Supervise daily front‑end operations, including registers, self‑checkout, and customer service desk activities Ensure smooth traffic flow, adequate staffing, and efficient checkout processes Support opening and closing procedures as assigned Monitor front‑end conditions to maintain cleanliness, organization, and safety Customer Service Deliver outstanding customer service and ensure associates follow service standards Resolve customer questions, complaints, and escalations promptly and professionally Support returns, exchanges, price checks, and transaction corrections Promote a positive shopping experience that drives customer loyalty Team Leadership & Supervision Provide direction, coaching, and feedback to cashiers and service clerks Assist with training new hires and reinforcing front‑end procedures Monitor associate performance, productivity, and adherence to policies Promote teamwork, professionalism, and accountability Cash Handling & Compliance Assist with cash control procedures, including tills, pickups, refunds, and balancing Ensure front‑end compliance with loss prevention, cash handling, and POS policies Identify and report shortages, overages, or suspicious activity Support audits and corrective actions as needed Scheduling & Productivity Assist with break coverage and labor utilization to meet business needs Monitor service metrics such as wait times and checkout efficiency Adapt staffing based on peak periods and customer traffic Safety & Policy Adherence Ensure compliance with company policies, safety procedures, and workplace standards Promote a safe environment for customers and associates Report incidents, hazards, or policy violations to management Additional Duties Support store leadership with special projects or assigned tasks Perform other duties as needed to support front‑end and store operations

Requirements

• Previous customer service or retail experience
• Strong communication and interpersonal skills
• Ability to supervise multiple tasks in a fast‑paced environment
• Basic math skills and comfort handling cash
• Ability to work flexible schedules, including evenings, weekends, and holidays

Nice To Haves

• Prior supervisory or lead experience
• Familiarity with POS systems and front‑end operations
• Knowledge of loss prevention and cash control procedures

Responsibilities

• Supervise daily front‑end operations, including registers, self‑checkout, and customer service desk activities
• Ensure smooth traffic flow, adequate staffing, and efficient checkout processes
• Support opening and closing procedures as assigned
• Monitor front‑end conditions to maintain cleanliness, organization, and safety
• Deliver outstanding customer service and ensure associates follow service standards
• Resolve customer questions, complaints, and escalations promptly and professionally
• Support returns, exchanges, price checks, and transaction corrections
• Promote a positive shopping experience that drives customer loyalty
• Provide direction, coaching, and feedback to cashiers and service clerks
• Assist with training new hires and reinforcing front‑end procedures
• Monitor associate performance, productivity, and adherence to policies
• Promote teamwork, professionalism, and accountability
• Assist with cash control procedures, including tills, pickups, refunds, and balancing
• Ensure front‑end compliance with loss prevention, cash handling, and POS policies
• Identify and report shortages, overages, or suspicious activity
• Support audits and corrective actions as needed
• Assist with break coverage and labor utilization to meet business needs
• Monitor service metrics such as wait times and checkout efficiency
• Adapt staffing based on peak periods and customer traffic
• Ensure compliance with company policies, safety procedures, and workplace standards
• Promote a safe environment for customers and associates
• Report incidents, hazards, or policy violations to management
• Support store leadership with special projects or assigned tasks
• Perform other duties as needed to support front‑end and store operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed