Service Supervisor

Convene • Boston, MA

12h • $25

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
SERVICE SUPERVISOR
We’re seeking a Service Supervisor to join our Operations team. The Service Supervisor will report directly to the Service Manager.
What You’ll Do:
As a Service Supervisor, you will oversee the successful execution of all programs while ensuring a profitable operation and consistently high-quality products and service. You’ll help lead and develop the service team, collaborate closely with Culinary, and use CHG’s Core Values to create exceptional client experiences.

Requirements

• Minimum 2 years of progressive experience in a conference center or a related field
• Strong knowledge of service standards and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Flexible and long hours are sometimes required
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Nice To Haves

• Previous supervisory responsibility preferred

Responsibilities

• Oversee service setup and execution in alignment with Program Execution Orders, ensuring smooth coordination between the Culinary and Service teams
• Lead, support, and train the service team to maintain high service standards
• Manage inventory processes by monitoring stock levels and communicating accurate counts to the Culinary team
• Uphold all safety, sanitation, hygiene, and emergency procedures while maintaining clean, organized front- and back-of-house service areas
• Conduct opening and closing inspections to ensure readiness, quality, and compliance with standards
• Deliver exceptional client experiences through professional, courteous interactions and strong problem-solving
• Perform service technician duties as needed and contribute to overall operational excellence

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed