Service Supervisor

Albertsons Companies•Austin, TX

20h

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

Assist the Service Operations Manager with assigned duties and responsibilities.
Champion corporate and division customer service programs to meet or exceed division goals.
Serve as a cashier when needed.
Understand all aspects of the customer service center and provide required services to customers.
Answer and respond to incoming calls appropriately.
Perform all job duties with honesty, integrity, and adherence to Company policies and procedures.
Assist in directing and supervising front‑end operations, including: customer traffic flow, lane coverage, cleanliness and appearance of the front‑end sales floor, restrooms, front entryway, and parking lot
Maintain the fresh, full appearance of checkstand merchandisers.
Ensure checkstands remain clean and properly signed.
Ensure the accurate operation and function of the Point‑of‑Sale (POS) system.
Ensure compliance with Company policies and procedures such as: Cash Handling, Employee Purchase, Restricted Product Sale (alcohol, tobacco, etc.), Coupon and Gift Card policies, Scan accuracy, Supervising minor employees, Product Return Policy, WIC, Safety, sanitation, security, Grooming and dress code standards, Check acceptance
Report any policy violations to store management.
Assist with accountability for cash flow requirements including: safe transactions, cash issues and pickups, tills, check acceptance and refunds, monitoring cashier cash handling procedures
Work with Scan/FMC Team to resolve scanning file issues promptly.
May perform duties such as: Running totals on tills, Preparing and proofing daily deposit slips, Completing all front‑end forms
Report any issues to the Service Operations Manager for resolution.
Perform other necessary and required duties as assigned.