Service Supervisor

Albertsons Companies•Plano, TX

4h•Onsite

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

Thorough knowledge of front‑end operations policies and procedures.
Ability to perform basic and intermediate math calculations including addition, subtraction, and percentages.
Friendly, courteous, and composed when dealing with customers, coworkers, and vendors.
Ability to handle interruptions, customer complaints, and multitask while maintaining professionalism.
Strong written and verbal communication skills; demonstrates leadership and a professional demeanor.
Must have legible handwriting and the ability to follow written instructions.
Works with various front‑end systems; operates computer software and electronic devices for sales tracking and employee scheduling.
Ability to stand for long periods; frequent walking, bending, stooping, kneeling, twisting, and turning.
Ability to frequently reach, lift, and maneuver items up to 50 lbs.
Manual dexterity and good eye‑hand coordination are required.
Uses cleaning supplies and cleaning equipment such as mops, brooms, and related chemicals.
May work nights, weekends, and holidays; schedule varies. Good attendance is essential.
Uses calculators, telephones, keyboards, computers, and other office equipment throughout the workday.
Complies with company grooming standards and dress code, including required safety shoes, gloves, aprons, and head coverings.

Responsibilities

Assists the Service Operations Manager with daily job duties and responsibilities.
Champions corporate and division customer service programs to meet or exceed customer service goals.
Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and maintaining cleanliness and appearance of the front‑end sales floor, restrooms, entryway, and parking lot.
Assists in maintaining a fresh, fully stocked appearance of checkstand merchandisers; ensures checkstands are clean and properly signed.
Complies with and ensures compliance with all Company policies and procedures, including: Cash Handling Employee Purchases Restricted Product Sales (alcohol/tobacco) Coupon and Gift Card policies Scan accuracy Supervision of minor employees Product Return Policy WIC requirements Sanitation, safety, and security standards Grooming and dress code Check acceptance policies
Reports all policy violations to store management.
Ensures accurate operation and proper function of the Point‑of‑Sale (POS) system.
Assists with cash flow accountability including safe transactions, till issues and pickups, check acceptance, refunds, and monitoring cashier cash‑handling compliance.
Works with the Scan/FMC team to ensure scanning file problems are corrected promptly.
May perform operational duties such as running till totals, preparing and proofing daily deposit slips, and completing all required front‑end forms.
Reports operational issues to the Service Operations Manager.
Serves as a cashier when needed.
Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.
Answers and responds to incoming calls in a professional and appropriate manner.
Performs all job duties with honesty, integrity, and full compliance with company policies and procedures.
Performs additional duties as assigned.