Service Supervisor

Xylem • Salt Lake, UT

3d • $75,000 - $100,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Supervisor – Field drives the success of daily field operations—championing safety, maximizing efficiency, and elevating the customer experience. With direct leadership of field technicians, this role shapes a high‑performance culture, manages staffing and schedules with precision, and oversees all field work and equipment activity to keep the team moving with confidence and purpose. The Service Supervisor ensures work is executed safely, on time, and in accordance with contractual and regulatory requirements.

Requirements

• High school diploma or equivalent required.
• Three or more years of field service or rental operations experience.
• Proficiency in Microsoft Office; ERP experience preferred.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Lead and enforce safety compliance across all field activities in accordance with company policies, OSHA/MSHA regulations, and customer requirements.
• Conduct safety meetings, job hazard analyses, field audits, and incident investigations.
• Maintain employee certifications, training records, and compliance documentation.
• Oversee field service work orders, including scheduling, execution, and closeout.
• Coordinate job walks to assess scope, manpower, equipment, and safety requirements.
• Act as an escalation point for field service and customer issues.
• Manage rental equipment staging, deployment, tracking, and returns.
• Coordinate equipment scheduling to maximize utilization.
• Monitor and document equipment damage and coordinate repairs.
• Maintain organized project documentation, including transfers, purchase orders, receivers, installations, exchanges, returns, discrepancies, and damages.
• Track labor, equipment usage, and material costs per project to accurately determine job profitability.
• Approve timecards and manage payroll administration, ensuring prevailing wage compliance where applicable.
• Maintain accurate inventory records for parts and equipment while resolving discrepancies.
• Schedule field personnel based on project demand, skill sets, and certifications.
• Provide coaching, training, and performance feedback to direct reports.
• Support onboarding and development of team members.
• Partner with Sales, Operations, Fleet, and Service teams.
• Maintain strong customer communication.
• Escalate risks and scope changes as needed.
• Ensure prevailing wage compliance and certified payroll.
• Maintain organized project documentation.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED