Service Supervisor

Albertsons Companies•Austin, TX

4h•Onsite

About The Position

The Service Supervisor supports front-end operations by overseeing daily customer service activities, ensuring efficient checkout performance, and maintaining company standards for service, accuracy, and professionalism. This role leads associates on the sales floor and front end while supporting store leadership. Albertsons Companies is a leading food and drug retailer in the U.S., operating over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. The company is committed to innovation, fostering a culture of belonging, and inspiring well-being, aiming to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience.

Requirements

Strong communication, organization, and problem-solving skills
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods and assist with front-end tasks

Nice To Haves

Previous retail or customer service experience
Supervisory or lead experience

Responsibilities

Supervise daily front-end operations, including registers, customer service desk, and courtesy clerks
Ensure fast, friendly, and accurate customer checkout experiences
Monitor register activity, cash handling, and service desk transactions for accuracy
Address customer questions, concerns, and service issues promptly and professionally
Support execution of promotions, loyalty programs, and service initiatives
Maintain front-end cleanliness, organization, and operational readiness
Train, coach, and support front-end associates in service standards and procedures
Assign breaks, lunches, and daily tasks to ensure proper coverage
Monitor performance and provide real-time feedback and guidance
Enforce attendance, appearance, and behavior standards consistently
Step in as front-end lead in the absence of service management
Ensure compliance with cash control, loss prevention, and accountability procedures
Verify proper use of registers, SCOs, service desk systems, and equipment
Assist with balancing tills, reporting discrepancies, and resolving issues
Follow all company policies, labor guidelines, and safety procedures
Promote a positive, welcoming environment for customers
Lead by example in providing courteous, solutions-focused service
Support special customer needs, refunds, exchanges, and service recovery