Service Supervisor, Global Elevator Company - Bay Area, CA

KONE•San Leandro, CA

About The Position

Service Supervisor - Bay Area, CA Responsible for managing two of our largest customers. Company Overview Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Job Overview Are you ready to make your next career move to join our team as our SERVICE SUPERVISOR for KONE Americas in KONE USA-San Leandro (Bay Area), CA? Do you enjoy managing people and promoting a safety culture in your team? Do you have the spirit to collaborate with both internal and external stakeholders surrounding assigned projects? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office? Do you demonstrate a passion for quality and results? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Job Duties As our Service Supervisor , you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. Other Listed Duties as Needed Enforce KONE Zero Tolerance safety policy at all work sites. Support and ensure that field operatives are on task to meet customer project goals and KONE profitability target. Interface with Union representation and KONE field labor relations. Prepare monthly reports of expenditures and accountability within the field. Become proficient in SAP and be able to use it as needed. Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards. Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization. Maintain inventory to insure proper parts are available for maintenance. Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs. Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel. Order materials for repair jobs to be available for crews when work is scheduled. Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing. Review all service reports to insure proper gross profit level. Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Requirements

2+ years of relevant maintenance expertise
One year leading people towards a common goal.
Knowledge gained through your bachelor’s degree or 2-year technical school. Equivalent work experience in service industry accepted in lieu of degree.
Proficient in MS Word and Excel
Well Organized
Customer service mindset

Responsibilities

Enforce KONE Zero Tolerance safety policy at all work sites.
Support and ensure that field operatives are on task to meet customer project goals and KONE profitability target.
Interface with Union representation and KONE field labor relations.
Prepare monthly reports of expenditures and accountability within the field.
Become proficient in SAP and be able to use it as needed.
Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.
Assure regular examinations made on all jobs comply with contract agreement. This also includes the free service period of a new installation and modernization.
Maintain inventory to insure proper parts are available for maintenance.
Maintain required tools in tool inventory to efficiently and profitably complete maintenance and repair jobs.
Assist the Service Manager with recommendations for hiring and training of maintenance and repair personnel.
Order materials for repair jobs to be available for crews when work is scheduled.
Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing.
Review all service reports to insure proper gross profit level.
Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Benefits

Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.