Service Supervisor

Cummins-Wagner Co Inc•City of Rochester, NY

55d

About The Position

Siewert Equipment, Division of Cummins-Wagner, is an established distributor and service provider for pumps & process equipment. The Service Supervisor oversees all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with the Service Manager in support of department performance, growth, and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills, with the ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime.

Requirements

Possesses superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Exude a customer-focused attitude
Apply extensive attention to detail to all tasks
Toggle between projects and responsibilities with ease
Possess the ability to work outdoors in seasonal conditions and lift up to 50 pounds unassisted and 100 pounds assisted
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Must maintain an active, REAL ID compliant driver’s license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities.
Minimum of 5 years' experience in maintenance and repair - emphasis on full-cycle payroll

Responsibilities

Supervision and scheduling of multiple service technicians.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed in accordance with department policies and objectives.
Preparation of inspection & repair reports and assist with repair estimates & quotations.
Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services.
Build & nurture relations with sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability.
Provide Service Technicians with the proper trainings, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner.
Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites.
Facilitate & document frequent “tool box” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service.
Accuracy and timeliness of technician timesheets and expense reports.
Assist with the improvement of and compliance with quality procedures and typical practices.
Employee training and development to improve department capabilities and versatility. Utilize Cummins-Wagner BTU system as an employee training and record-keeping tool. Flexibility to work overtime & weekends as required.
Reasonable travel as required.