Service Supervisor

Cummins•San Leandro, CA

About The Position

We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA. In this role, you will make an impact in the following ways: Financial Acumen – Interpret and apply key financial indicators to make informed decisions that improve operational and business performance. Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences. Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty. Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution. Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results. Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity. Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation. Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution. Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking. Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response. Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

Requirements

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Nice To Haves

Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications
Experience leading in a unionized environment
Experience in project management
Satisfactory organization skills
Satisfactory communication to high profile customers
Willing to visit job sites within the Bay Area
Schedule will turn into Tuesday-Saturday, once candidate is up to speed and training is completed.

Responsibilities

Financial Acumen – Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.
Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.