Service Supervisor – Milton Rents NY

Milton CAT•City of Syracuse, NY

1d•$65,000 - $75,000

About The Position

Milton Rents is seeking an experienced Service Supervisor for our Syracuse, NY Location. The Service Supervisor will be responsible for overseeing our service and parts operations. The Supervisor will be responsible for the scheduling, planning, the workflow of rental equipment coming in the shop for maintenance and repairs, as well as maintaining correct parts inventory needed to perform and complete jobs. A background or experience in the field of heavy equipment is highly desired. Starting Pay Range: $65,000 - $75,000 depending on experience. This is a salaried position with bonus opportunity. Benefits Include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program

Requirements

Technical knowledge of heavy equipment or similar equipment.
Past exposure to Service and/or Parts Department operations.
Ability to effectively lead, influence and communicate with others both internally and externally.
Demonstrated ability to lead people and get results through others, as well as experience in managing multiple employees.
Must be proficient in the use of a computer and related software (Word, Excel, etc.).
Valid driver’s license with clean driving record.
Must have strong problem-solving skills and be detailed oriented with a high level of accuracy.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Excellent organizational skills.
Ability to work in a dynamic fast paced environment.

Responsibilities

Uphold safety commitments, policies, and procedures established by Milton Rents
Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
Prepare work schedules, assign all jobs, handle, and dispatch all service calls.
Assure that the equipment is available as required to meet both rental and customer needs.
Document equipment status within the computer system before and after each rental.
Manage and oversee all parts ordering, receiving, and distribution to insure timely repairs on rental equipment. Maintain & confirm correct inventory levels.
Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments.
Influence and promote customer satisfaction, service, and support.
Develop and maintain effective parts and service department processes.
Supervise Service Techs and engage by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
Manage training schedules and assist in the development of Service Technicians.
Communicate with and hold employees accountable to performance expectations.
Create, drive, and support a safety culture within the Parts and Service Departments.
Provide employees continuous and timely support through feedback, problem solving and development opportunities.
Investigate accidents & injuries and prepare reports of findings.
Perform related duties as assigned