Service Supervisor

Albertsons Companies • Santa Fe, NM

1d

About The Position

The Service Supervisor is first and foremost responsible for guest relations and
satisfaction. He/She is responsible for helping to ensure the front end is
operating at maximum efficiency. He/she is responsible for assisting the Service
Operations Manager and Service Operations Assistant Manager in achieving
front-end productivity goals while helping to maintain superior guest service
and satisfaction.

Albertsons Companies is at the forefront of the revolution in retail. Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer
The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

We endeavor to make this site accessible to any and all users. If you would like
to contact us regarding the accessibility of our website or need assistance
completing the application process, please contact us at 1-888-255-2269(option
#4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on
things like location, experience, qualifications, and the terms of any
applicable collective bargaining agreement. Candidates with unique
qualifications may be considered for compensation above this range. Dependent on
length of service, hours worked, any applicable collective bargaining agreement
and/or Company policy, benefits may include medical, dental, vision, disability
and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement
pay and retirement benefits (pension and/or 401(k) eligibility). Associates in
this position may be eligible for a quarterly bonus, subject to Company bonus
plans. Applications are accepted on an on-going basis.

For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based
on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

• Must be 18 years of age or older
• High School diploma preferred
• Must maintain Certified Food Safety Manager certification
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Ability to function as a team member and get along with others

Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in managing all Service Counter functions
• Responsible for supervising and ensuring proper checking and bagging techniques are being used
• Make sure all guests are being taken care of when they enter and when they leave the premises
• Help with the Service Counter: Money Gram, Utility Payments, Money Orders, Select A Seat, etc.
• During peak business times, the service supervisor will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed
• Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time
• Make sure that front end team members keep busy at all times
• Assist in cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• Assist with overall guest and team member safety
• Performs other duties as requested or required by management

Benefits

• benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans
• Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED