Service Supervisor

ACME ELECTRIC MOTOR INC•Eagan, MN

4h•Onsite

About The Position

Acme Tools is seeking a driven and mechanically inclined leader to join their service department. This role is for the Service Supervisor of their store in Eagan, MN. The ideal candidate is a leader who motivates their team, is hands-on, and has a passion for tools, including fixing and using them. As the Service Supervisor, you play a key role in ensuring the service and parts department are functioning efficiently. Acme Tools has been a trusted source for tools and equipment for over 75 years, serving contractors, woodworkers, and DIY enthusiasts. As a family-owned business, they are employee-centric and growth-minded, offering a family-friendly work environment and actively engaging in their community, where employees can see their direct impact on the company.

Requirements

Valid Driver's License with a clean driving record
Strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
Ability to read and interpret schematics
Strong written and verbal communication skills, customer service skills, computer skills, and the ability to learn new software
Knowledge of tools and equipment
Ability to lift up to 50 lbs.
Ability to stand and walk for extended periods of time
Willing to work indoors and outdoors in all seasons
Ability to bend, squat, reach, pull, and push throughout your shift

Responsibilities

Training, appraising, and supervising service and parts department employees
Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools' customer service and safety standards
Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, and ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
Planning and coordinating schedules for department employees to optimize productivity and ensure goals are being met
Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
Managing and driving positive customer experiences
Ensuring Service Technicians are being held accountable for the quality of their work
Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
Completing related tasks as assigned