Service Supervisor

Tesla • Seattle, WA

103d

About The Position

Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

Requirements

• Bachelor's Degree, or equivalent experience
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Excellent interpersonal and communication skills
• Able to work a flexible schedule, including weekday and weekend overtime
• Proficient with Microsoft Office Suite
• Valid drivers license required

Responsibilities

• Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees