The Service Supervisor is responsible for 50% technician duties and 50% managing workflow in Wichita Customer Service area for both Avionics and RTS. The Lead is considered a key point of contact for Customer Care requests and repair related actions for CS value stream activities. The role includes providing direction and gaining compliance, taking responsibility for subordinates’ activities, and ensuring On Time Delivery and Quality of Repairs in the Service Center. Excellent organizational skills are a must, including prioritization of work, time management, and project management tools. The supervisor is responsible for executing the area 5S plan, coordinating the use of resources to optimize efficiency, updating daily reporting, coordinating overtime, and addressing holds as required. The role also involves responding to OTS and Quality related questions from Customer Care Support, supporting and executing Cross Training plans, reporting and addressing daily OTS Risks and Results, and coordinating planned absences with supervision.