Service Supervisor (Kaimuki Branch)

First Hawaiian Bank • East Honolulu, HI

90d • $46,176 - $66,560

About The Position

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a collaborative, customer-focused, detail-oriented Service Supervisor to join our Kaimuki Branch. In this role, you will be responsible for operations of the branch by supervising employees in all phases of bank operations. The Service Supervisor I also handles and resolves any customer issues or complex inquiries, and assists to maintain the branch workflow and assign coverage as needed. Another integral part of this role is to ensure that all bank policies and procedures are followed. The successful candidate will be hired for the level of the position that aligns with their experience.

Requirements

• Bachelor’s Degree in Business or equivalent work experience required.
• 2 years’ experience in bank operations.
• 2 years’ supervisory experience (may be obtained concurrently).
• Ability to use 10-key adding machine and type 40 wpm.
• Must be pleasant and tactful when interacting with customers.
• Good oral and interpersonal communication skills.
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
• Must be proficient in Microsoft Windows applications.

Responsibilities

• Supervise employees in all phases of bank operations.
• Handle and resolve customer issues or complex inquiries.
• Assist in maintaining branch workflow and assign coverage as needed.
• Ensure that all bank policies and procedures are followed.

Benefits

• Comprehensive benefits program for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees