SERVICE SUPERVISOR - COMPUTER REPAIR

Micro Center • Columbus, OH

353d

About The Position

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals and metrics of the Computer Service Repair Department.

Requirements

• High school diploma or equivalent. Associates or Bachelor's degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department or tech support environment preferred.
• A+ and Apple certification required within 120 days of hire.
• Ability to communicate professionally, handle multiple customers and projects at once.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to carry out instructions furnished in written, verbal or diagram form.
• Ability to regularly lift and/or move up to 10 pounds, and occasionally lift up to 50 lbs., stand for prolonged periods of time.

Responsibilities

• Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
• Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
• Responsible for cycle counts and manages inventory turns, obsolescence and mark downs with Service Purchasing.
• Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
• Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income and operational efficiency.
• Responsible for vendor relationship management (parts cost, margin, SLA).
• Responsible for creating vendor P&Ls.
• Participate in staffing, orientation and training activities in the store.
• Assist with scheduling to ensure proper coverage.
• Maintain technical certification level of shop to ensure proper service and repair of products.
• Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.

Benefits

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• 401K Plan with Company Match
• Paid Time Off
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees