Service Supervisor 1

Wheeler Machinery • Salt Lake City, UT

8d

About The Position

Wheeler Machinery Co. in Salt Lake City, Utah is seeking to hire a Service Operations Supervisor for Wheeler Power Systems Field Service Operations. This role oversees and supports field service employees and customers by supervising, scheduling, and organizing daily operations. Key responsibilities include building and managing a high-performance team, handling performance management, coordinating service schedules, invoicing customers, managing resources, and participating in Caterpillar Process Improvement initiatives. The position also involves strong customer communication, opening and closing work orders, issuing purchase orders, maintaining timecards, ensuring DOT compliance, and verifying completion of all required employee training. This is a non-bargaining unit position.

Requirements

• Must have an excellent safety record.
• Safety will be this role’s top priority with a commitment to use the TRACK Safety Program.
• Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
• Must work well in a team environment and be willing to assist others.
• Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
• Attention to detail with good time management and follow up skills.
• Understands the importance of equipment availability to our customers.
• Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
• Willingness to respond to after-hour emergency calls and customer needs.
• Manage employee schedules to ensure all time commitments to customers are satisfied.
• Must be able to interact well with direct reports, having the desire and ability to develop employees.
• Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
• Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).

Nice To Haves

• Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
• 1-3 years’ experience with operational leadership or management.
• Experience in the Power Systems and Industrial Engine markets.

Responsibilities

• Building and managing a high-performance team
• Handling performance management
• Coordinating service schedules
• Invoicing customers
• Managing resources
• Participating in Caterpillar Process Improvement initiatives
• Strong customer communication
• Opening and closing work orders
• Issuing purchase orders
• Maintaining timecards
• Ensuring DOT compliance
• Verifying completion of all required employee training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees