Service Suite Account Manager

Solera

77d

About The Position

The Service Suite Field Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth as it relates to our Service Suite and MPI solutions. This role combines relationship management, performance analysis, and strategic consulting to help clients maximize platform utilization, efficiency, profitability, and retention in their service operations.

Requirements

• 3–5 years of experience in automotive fixed operations (service, parts, or body shop) or related account management role.
• Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies.
• Proven track record of meeting or exceeding account performance goals.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS).

Nice To Haves

• Experience in consulting or business development within the automotive sector.
• Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins.

Responsibilities

• Build and maintain strong relationships with service managers, advisors, and dealership leadership.
• Conduct regular check-ins to ensure satisfaction and identify improvement opportunities.
• Implement and monitor MPI tools and workflows across client locations.
• Train service teams on inspection protocols, digital tools, and reporting standards.
• Analyze inspection data to identify trends, gaps, and revenue opportunities.
• Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance.
• Prepare and present performance reports to clients and internal stakeholders.
• Identify upsell opportunities and promote value-added services.
• Collaborate with sales teams to onboard new clients and expand existing accounts.
• Recommend workflow enhancements based on inspection data and client feedback.
• Stay current on industry best practices and emerging technologies.

What This Job Offers

• Number of Employees: 5,001-10,000 employees