Service Stylist/Guest Service Ambassador - The Langham, Chicago

Careers - Langham Hospitality Group

129d • $19 - $24

About The Position

Represents hotel to arriving/departing guests and visitors alike. Acknowledges, welcomes and departs all guests/visitors by escorting them to appropriate areas / colleagues in the lobby and/or other areas within the hotel. Greets and recognizes arrivals and departures of repeat guests and VIPs. Makes them feel as if they are at home by extending a warm and sincere welcome with a personalized approach. Service Stylist/Guest Service Ambassador always maintains a high level of engagement for all guests.

Requirements

• Ability to accurately understand guest inquiries and provide responses.
• Ability to focus attention on guests’ needs and wishes.
• Ability to prioritize and organize.
• Ability to think promptly and make appropriate judgments.
• Ability to work well under pressure of arrivals and departures of guests and visitors.
• Ability to exert physical effort in opening Hotel Entrance doors and assisting guests with luggage.
• Ability to remain stationary at assigned post.
• Ability to maintain positive relations and work cohesively with co-workers and management.
• Ability to build professional relationships with repeat guests.
• Ability to proactively anticipate and comply with guests’ needs and wishes.

Nice To Haves

• Experience in the hospitality industry in a similar position.
• Previous guest relations training and/or experience.

Responsibilities

• Maintain knowledge of daily arrivals and departures of repeat guests and VIP’s and their expected arrival/departure times.
• Maintain knowledge of scheduled daily activities.
• Have a general knowledge of hotel product, room types, all food and beverage outlets, Chuan Spa, Flavors of Langham, and The Club Lounge.
• Escort each arriving guest from the front entrance to the Reception Desk.
• Greet guests with genuine warmth and enthusiasm upon arrival, ensuring a seamless, efficient, and personalized check-in experience.
• Acknowledge and recognize repeat guests and VIP’s upon arrival and departure, providing a professional and warm welcome and farewell.
• Provide a warm and sincere bid farewell to departing guests and visitors.
• Identify and recognize guests accommodated on the Club Floor.
• Engage with guests throughout their stay to understand their preferences, needs, and expectations.
• Maintain contact with in-house guests to build personal relationships.
• Listen to guest requests with warmth, care, and empathy, recording preferences for VIP guests.
• Assist with Cinema suite requests and Kids suite escorting requests.
• Provide personalized attention to VIPs, repeat guests, and loyalty program members.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready upon arrival.
• Assist the bell team with managing the Q-rooms and organizing luggage delivery during peak check-in/out times.
• Be mobile throughout the Hotel and between multiple floors.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees