Service Sr Supervisor - Branded Cards

Citi • Jacksonville, FL

4d

About The Position

Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality Conduct timely evaluations and provide development feedback to team Analyze team performance and prepare basic reports using Management Information Systems (MIS) Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions

Requirements

• 2-5 years of relevant experience
• Experience in people management
• Working knowledge of the financial industry
• Knowledge of industry products and processes
• Demonstrated leadership and project management skills
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication
• Ability to engage with different stakeholders
• Bachelor's degree/University degree or equivalent experience

Responsibilities

• Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals
• Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality
• Conduct timely evaluations and provide development feedback to team
• Analyze team performance and prepare basic reports using Management Information Systems (MIS)
• Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication
• Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees