Service Specialist
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About The Position
The primary function of this position is to assist the Credit Union in achieving its vision to become the preferred financial provider for all members. This is achieved by providing outstanding service to both internal and external members that meets the service promises and standards of the Credit Union. A key component of this service is to identify the members' financial needs and recommend appropriate Credit Union solutions. Safeguard member information and the Credit Union's vital records in a manner commensurate with sensitivity of the information and in compliance with laws, regulations and the Credit Union's information security policies, standards and procedures. The primary role of this position will be to become a member service generalist by cross-training in the Contact Center, Interactive Video Teller area, and Remote Delivery Services. After a prescribed amount of training, the Service Specialist will be available to fill open roles in the organization in both frontline and support departments. The applicant will need to be available to work from Monday-Friday 7:30am-6:15pm and 2-3 Saturdays per month 8:45am-3:15pm.
