Service Specialist

Paysafe LTD•Jacksonville, FL

55d

About The Position

The Service Specialist is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills. The service specialist will provide superior customer service via phone, e-mail, and ticketing. This position is required to handle all forms of telephone etiquette such as; call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.

Requirements

Customer service/call center experience
Understanding of Microsoft office suite
Understanding of Credit card processing hardware

Nice To Haves

Knowledge of the Payment Card Industry a plus

Responsibilities

Answer inbound customer calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees
Educate customer regarding various company products/services
Helps resolve customer complaints, ensuring that problems can be resolved in a timely manner, and following up with customers' issues when necessary
Completing incoming account changes within the time guidelines of project or task
Record keeping of merchant account, updating when required
Fully Servicing each caller regardless of issue
Ability to shift priorities as business needs dictate and operate with a sense of urgency
Strong commitment to quality; delivery of complete and accurate product in a timely manner
Strong time management skills
Works well in a collaborative environment; contributes to overall business objectives while promoting a positive attitude and displaying a sense of teamwork
Additional Responsibilities as assigned or requested by