Service Specialist (Part-Time or Full-Time) - Soho

Rag & Bone•New York, NY

About The Position

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Service Specialist you will support front of house operational functions to provide our customers with a best-in-class service experience. Front of house functions include, but are not limited to, cash wrap management, customer transactions and services, omnichannel services, answering phones, and understanding and executing operational policies/procedures.

Requirements

Previous experience in retail sales and/or customer service preferred
Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
Availability to work per the needs of the business
The Customer Rules - Prior work experience in a client centric, sales environment
Be a Good Human - Be original, be authentic
Have No Fear - Innovate, solve problems
Own Every Decision - Work together, get results
Quality Matters - Be disciplined, be competitive
Make St Happen
The Service Specialist role is full-time and requires 32-40 hours per week.

Responsibilities

Maintain Operational Excellence Policy and Procedure
Maintain a knowledge and understanding of all Policy and Procedure
POS Management
Perform standard POS functions i.e. customer sales, returns, exchanges, inventory lookup
Ensure accurate cash handling
Efficiently open and close register
Maintain a clean, organized, and stocked cash wrap
Acquire new customers and maintain up to date contact information within POS and clienteling tool
Execute fundamental clienteling tool operations
Assist client with extended services i.e. alterations, order follow up, messenger
Ensure packaging of items meets required standards
Omni Channel Support omni services i.e. BOPIS, order fulfillment, order status lookup
Stock/Inventory Management
Maintain an accurate inventory through efficient transaction processing
Assist store team with inventory related tasks as needed
Follow loss prevention procedures
Customer and Brand Experience
Partner with Store Management and Store Team to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Greet and assist customers in a friendly and professional manner
Support a best -in-class level of customer service through extensive product knowledge and operational ownership
Assist with customer repairs, dry-cleaning, and alterations processes
Assist with floor sets, window changes and other merchandising expectations as needed
Maintain a one company/one experience perspective in all customer service interactions
Understand and exemplify the rag and bone brand philosophy and lifestyle
Emulate the brand aesthetic and embody and strong sense of fashion
Personal Excellence
Consistently act within the core values of rag and bone
Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team morale
Contribute to a positive, fun, professional, productive, and team -oriented store atmosphere
Identify opportunities to support the team in delivering best in class customer service
Ability to receive feedback from management and peers