Service Specialist No experience required! Excellent Benefits!

Cinter Career•Santa Clara, CA

10d•$23 - $27•Onsite

About The Position

This position supports customers with choosing, ordering, and fitting eyewear under the supervision of a Dispensing Optician. The role focuses on providing excellent customer service, working well with team members, and assisting the Store Manager and Assistant Store Manager as needed. Customer Service & Sales ・Greet customers in a friendly and professional manner ・Understand customer prescriptions and needs to recommend suitable lenses, frames, and features ・Help customers select, order, fit, and adjust eyewear ・Take basic facial measurements (such as pupillary distance and frame size) under supervision ・Explain prices, warranties, return policies, and proper eyewear care ・Handle payments, sales, returns, and cashier duties ・Respond politely and honestly to customer questions or complaints Store & Team Support ・Maintain a clean, organized, and professional store environment ・Arrange eyewear displays according to company standards ・Receive, check, and organize inventory shipments ・Keep accurate customer and sales records following privacy rules ・Attend staff meetings and required training sessions ・Work positively with coworkers and management Technical Support (with supervision) ・Adjust and fit eyeglasses using tools and heating equipment ・Assemble eyeglasses by cutting and fitting lenses into frames ・Assist with eye exam equipment and basic computer systems when needed Optional / Additional Duties ・Answer customer emails or phone calls when requested ・Help organize inventory in storage areas ・Perform other tasks assigned by supervisors

Requirements

High school diploma or GED required
No experience required
Strong customer service skills
Good communication and listening skills
Basic math skills
Ability to learn through training
Teamwork and positive attitude
Time management and problem-solving skills
Manual dexterity and attention to detail
Comfortable using computers and basic office systems

Nice To Haves

Sales or cashier experience is a plus

Responsibilities

Greet customers in a friendly and professional manner
Understand customer prescriptions and needs to recommend suitable lenses, frames, and features
Help customers select, order, fit, and adjust eyewear
Take basic facial measurements (such as pupillary distance and frame size) under supervision
Explain prices, warranties, return policies, and proper eyewear care
Handle payments, sales, returns, and cashier duties
Respond politely and honestly to customer questions or complaints
Maintain a clean, organized, and professional store environment
Arrange eyewear displays according to company standards
Receive, check, and organize inventory shipments
Keep accurate customer and sales records following privacy rules
Attend staff meetings and required training sessions
Work positively with coworkers and management
Adjust and fit eyeglasses using tools and heating equipment
Assemble eyeglasses by cutting and fitting lenses into frames
Assist with eye exam equipment and basic computer systems when needed
Answer customer emails or phone calls when requested
Help organize inventory in storage areas
Perform other tasks assigned by supervisors