Service Specialist Supervisor

Convergint•San Antonio, TX

14h

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Supervisor to join our amazing culture. In this role, you will oversee the day-to-day operations of the local service team along with having the ability to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc. Must have good verbal, written, and interpersonal communication skills. As a Banking Service Supervisor, you are the Lead of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Specialist. With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports existing customers by responding to service calls. Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. Electronics Specialists provide support for a variety of electrical and electronics projects.

Requirements

Working knowledge of drive up, locking and electronic systems specific to banking industry.
Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
Solid knowledge of mechanical and electrical systems.
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Strong communication skills both oral and written.
Adaptability – Responds effectively to changes in situation or information.
Must be able to pass high level security clearance
Education: High School/GED or equivalent experience

Nice To Haves

Technical diploma and/or equivalent trade experience
5 years of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
Experience in 1 or more of the following industries: Bank equipment, ATM/ITM, Alarm/CCTV

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units.
Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
Handles moderately complex installations for the remote units such as alert systems. Installs new units with final connections, testing and training.
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, and of moderate scope and complexity and may require originality and ingenuity in some situations.
Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications. Refers only the most complex issues to higher levels.
Estimates cost, time, and materials for replacement equipment.
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Keeps up to date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behavior.
Performs other duties and responsibilities as requested or required.