Service Specialist - Protein (7/7)

Stevens Transport•Dallas, TX

7d•Onsite

About The Position

JOB SUMMARY: As an Expedited Freight Coordinator, you are responsible for tracking and tracing and ensuring on-time freight pick-up and delivery for national accounts. When there is concern that a customer’s freight may not deliver on time, this role is tasked with transferring the trailer to another driver who is legally capable of finishing the trip. This includes exhaustive research, tactical problem-solving, over-communication to all parties, and follow-through. This is an Onsite office position at the Stevens Transport corporate Headquarters in Dallas, TX. JOB DESCRIPTION: Key Responsibilities: Monitoring daily service exception reports Identifying critical loads at risk of delays and researching efficient relay solutions for minimal disruption Coordinating timely trailer swaps with nearby drivers using proficient multi-stop routing systems and dispatch procedures Confirming load plan adjustments with all relevant parties Addressing and resolving any delays or issues during transit to the arranged trailer swap Ensuring accurate documentation, including bills of lading, transfer manifests, and shipping records, for all transferred loads Tracking and tracing all relay plans until the successful delivery to the consignee is completed Providing regular status updates to customers and stakeholders in a timely manner Conducting professional internal and external communications with drivers through phone calls and system messages Generating comprehensive routine and ad-hoc reports as required by management Collaborating with team members to optimize operational efficiency and customer service QUALIFICATIONS: Minimum Qualifications: Profound understanding of DOT regulations, rules, and company policies concerning Hours of Service Prior experience in transportation coordination, logistics, or supply chain operations Exceptional organizational and communication skills Ability to thrive in a fast-paced, dynamic environment with rapidly changing priorities Strong problem-solving capabilities Ability to effectively and clearly communicate Effective and clear communication skills Preferred Qualifications: Demonstrated ability to excel in an unpredictable, deadline-driven setting Preferred: Associates or Bachelor’s degree Excellent verbal and written communication abilities Proven track record of making sound decisions in routine and emergency scenarios Strong leadership qualities with a proactive approach Preference for working collaboratively within a team while also capable of autonomous work Sharp analytical skills with keen attention to detail Basic knowledge of time/distance geography is advantageous SKILLS AND ABILITIES: Inventory management Data analysis Tracking and tracing Critical thinking Root cause identification Problem solving Dealing with ambiguity Decision making Probability Research Modeling Contingency planning Relationship building Communication Scheduling and routing Project management PHYSICAL DEMANDS: Prolonged periods working at a desk and engaging with computer systems Work Experience: 1+ year of operational experience in a corporate setting, preferably in the transportation or logistics industry. Workshift: 7 On / 7 Off (Day) (United States of America) Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status. ABOUT US: Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff. WHY STEVENS TRANSPORT: Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. WHAT ARE WE LOOKING FOR: Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.

Requirements

Profound understanding of DOT regulations, rules, and company policies concerning Hours of Service
Prior experience in transportation coordination, logistics, or supply chain operations
Exceptional organizational and communication skills
Ability to thrive in a fast-paced, dynamic environment with rapidly changing priorities
Strong problem-solving capabilities
Ability to effectively and clearly communicate
Effective and clear communication skills
1+ year of operational experience in a corporate setting, preferably in the transportation or logistics industry

Nice To Haves

Demonstrated ability to excel in an unpredictable, deadline-driven setting
Preferred: Associates or Bachelor’s degree
Excellent verbal and written communication abilities
Proven track record of making sound decisions in routine and emergency scenarios
Strong leadership qualities with a proactive approach
Preference for working collaboratively within a team while also capable of autonomous work
Sharp analytical skills with keen attention to detail
Basic knowledge of time/distance geography is advantageous

Responsibilities

Monitoring daily service exception reports
Identifying critical loads at risk of delays and researching efficient relay solutions for minimal disruption
Coordinating timely trailer swaps with nearby drivers using proficient multi-stop routing systems and dispatch procedures
Confirming load plan adjustments with all relevant parties
Addressing and resolving any delays or issues during transit to the arranged trailer swap
Ensuring accurate documentation, including bills of lading, transfer manifests, and shipping records, for all transferred loads
Tracking and tracing all relay plans until the successful delivery to the consignee is completed
Providing regular status updates to customers and stakeholders in a timely manner
Conducting professional internal and external communications with drivers through phone calls and system messages
Generating comprehensive routine and ad-hoc reports as required by management
Collaborating with team members to optimize operational efficiency and customer service