Service Specialist I or II - Joint Use - Temporary
About The Position
Idaho Power — located in vibrant Boise, Idaho — is looking for a Service Specialist I or II to join our Joint Use team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. What does a Service Specialist do for us? The Service Specialist I or II works with varied levels of supervision and a high degree of accuracy to perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho and Oregon. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Idaho Power and State Electrical Connection and Energization Statutes and Rules SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes Mapping symbols, device recognition, Microsoft programs, basic accounting principles Idaho Power Company including general rules and regulations General ledger (FERC) accounts, rate schedule and tariff guidelines, Rule H CR&B, including application of account processing charges, meter reading and billing schedules Rates including, Rate 01, 06, 07, 09, 09P, 19, 19P, 24, 40, 41, 42, 15, 66 Applications such as DD Viewer, Field Services mapping systems, Fuse, Passport/Asset Suite, Customer Information System, BI Launch pad, CLRIS, Mobile workforce, Etrackit, city permit websites, county assessors websites, and standard SharePoint functionality
Requirements
- Service Specialist I: Education: High school diploma or GED Experience: 3 years of customer service experience in an office environment or related industry Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
- Service Specialist II: Education: High school diploma or GED Experience: 5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
Nice To Haves
- Service Specialist I: Preferred: 4 years of customer service experience in an office environment or related industry Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship
Benefits
- work-life balance
- competitive pay and benefits
- employee incentive plan
- 401k employer-match
- pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
