SERVICE - SERVICE SOLUTIONS SPECIALIST

Eclipse Automation • Rock Hill, SC

7d • Onsite

About The Position

Reporting to the Service Supervisor, the Solutions Specialist will provide sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and Entrepreneurial Culture.

Requirements

• B.S. degree in Engineering / Robotics Automation Technology, or equivalent experience
• 5+ years’ experience in the custom automation industry
• Work requires professional written and verbal communication and interpersonal skills.

Nice To Haves

• Experience in Project Management is an asset
• Prior customer service within an automation environment is an asset
• Ability to cost manufacturing components is an asset
• Knowledge of accounting principles and sound business practices.

Responsibilities

• Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
• Invoicing service work, including spare parts orders, system projects, service visits, and service support
• Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
• Follow up with customers regarding service issues and warranty claims
• Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
• Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
• Schedule and allocate resources to ensure that service jobs are properly staffed
• Proficient in MS office, word and excel
• Collaborate with corporate service department as needed
• Excellent time management and organization skills are required
• Must be self-motivated, process-minded individual, who is resourceful and reliable
• Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs

Benefits

• 401K/Retirement plans
• medical/dental/vision package
• company paid life insurance and AD&D policies
• reimbursement for tuition and professional dues
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees