Service Solutions Consultant - JCB Construction

Total Industries • Martinez, CA

91d

About The Position

As a Service Solutions Consultant for Total JCB, you are responsible for two core objectives within your assigned territory:
Promote, protect, and grow assigned top accounts.
Identify and win new competitive accounts.

The Service Solutions Consultant (SSC) plays a vital role in supporting our national account and municipal customers post-sale by promoting Total JCB’s parts, service, and repair solutions. Working closely with our Parts and Service teams, the SSC performs on-site inspections, aides in building service quotes, and develops long-term solutions to maximize equipment uptime and performance.

You’re part sales, part detective, part relationship-builder—and fully committed to keeping our customers running strong.

Requirements

• Bachelor’s degree in business, Technical or related field preferred (equivalent experience considered).
• 3+ years in outside sales or customer-facing role in heavy equipment, diesel, or industrial service industries.
• Bilingual English/Spanish a plus.
• Highly organized, self-driven, and confident communicator.
• Professional appearance and demeanor.
• Commitment to continuous improvement in sales, industry knowledge, and interpersonal skills.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Reliable vehicle or willingness to participate in company lease program.
• Strong written and verbal communication skills in English.
• Demonstrated alignment with company values.
• Qualified DMV, background check, and drug screening.

Nice To Haves

• Experience in sales or customer service in the material handling or heavy equipment industry.
• Bachelor’s Degree.
• Forklift Operator Certification.

Responsibilities

• Proactively visit assigned customer jobsites and offices to establish new accounts as directed
• Maintain and grow existing customer relationships through consistent, value-driven service
• Present parts, service, and repair options that meet customer needs and Total JCB’s standards
• Follow up on leads quickly and professionally
• Create and present service quotes and proposals using CRM and digital tools
• Manage your pipeline and territory strategically to meet growth targets
• Work closely with Parts and Service teams to deliver coordinated solutions
• Log all customer interactions in CRM (Salesforce.com)
• Meet professional development goals and contribute to continuous improvement
• Be the “eyes and ears” in the field, identifying trends, opportunities, and risks
• Submit and follow up on credit applications; confirm account approvals with accounting.
• Maintain accurate customer records in the CRM, including contacts, quotes, sales activity, forecasts, and reporting.
• Support JCB Dealership Service Excellence standards.
• Stay current with internal E-Learning, sales techniques, and product knowledge.
• Perform other duties as assigned by your supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level